memex

“Recently, Telstra interviewed 675 IT decision-makers in private sector multinational organisations with 250-plus employees in Australia, Hong Kong, Singapore, the UK and the US, to determine how workers were using technologies to communicate and collaborate. The findings revealed a considerable opportunity for businesses to improve in this area – and potentially gain an edge over their competitors. It discovered that nearly all IT leaders find it challenging to implement the technologies employees expected in the workplace, which included remote access, desktop virtualisation and video conferencing. Despite considering end-user expectations more than ever before, almost half think their business has higher priority IT projects than delivering technology that met these needs. The research also showed that improving the user experience, promoting innovation and enhancing internal collaboration are thought to be more important than security, efficiency and cost reduction IT projects. This suggests that many end users aren’t getting the attention they deserve.”