“The over-arching implication from [McKinsey’s] research into automating tasks is that roles will be redesigned and organizations will have to become very good at understanding where machines can do a better job, where humans have the edge, and how to reinvent processes to make the most of both types of talent. The largest benefits of information technology accrue to organizations that analyze their processes carefully to determine how smart machines can enhance and transform them—rather than organizations that simply automate old activities. This is a lesson that it took us a long time to learn in earlier IT revolutions and that bears repeating.”