“We spent a lot of time not using Yammer the right way and not seeing the value of it. We were using it like Twitter to work out loud. It felt like noise for other people and it became another thing to go and check. But now we see the value because we use it as a better way of collaborating than writing emails. The change came when we said ‘put questions on Yammer’ and it became a problem-solving place.”
Notes
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