“There are few who would advocate a massive chat room of 100,000 employees palavering with each other to steer a company, but we are making more of less the same mistake — social crowding — when we allow 25 people to argue product strategy in a Slack channel. It’s a difference only of scale, and the same error: applying a communication tool that does not work well at the scale of the social group.”
— Stowe Boyd addresses the issue of “social crowding” in tools like Slack and Hipchat.
Notes
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