“Chatbots are used to automate interaction between Lemonade and its customers — a growing trend we’re seeing across the commercial spectrum. Users taking out a policy or making a claim may interact with Maya or Jim — these are actually real people at Lemonade, but it’s their automated “alter egos” that people will be dealing with for the most part. That said, the human incarnations of Maya and Jim are on hand to help.”
memex
Simply curation. Come and see me over at chieftech.com.au