“In the 1950s, the bureaucracy was the computer. People were organised into technocratic systems to perform routinised information processing. But now the computer is the computer. The role of the human is not to be dispassionate, depersonalised or neutral. It is precisely the emotive traits that are rewarded: the voracious lust for understanding, the enthusiasm for work, the ability to grasp the gist, the empathetic sensitivity to what will attract attention and linger in the mind. Unable to compete when it comes to calculation, the best workers will come with heart in hand.”
— Source: David Brooks,
The New York Times, 3rd Feb, 2014